Orders are processed within 1–2 business days (Mon–Fri). Estimated delivery:

• United States: 6–8 business days (depending on location).

No, we cannot guarantee delivery by exact dates (such as birthdays or holidays). We recommend ordering at least 2–3 weeks early for special occasions.

Please refer to our product specification before placing your order. If you are in between sizes, we suggest sizing up for comfort.

You may request a return within 30 days of delivery. Items must be unused, in original condition, and returned with original packaging and tags.

• Defective/Incorrect Items: We cover return costs.
• Change of Mind/Sizing Issues: Customer pays return shipping.

Refunds are processed to your original payment method within 7 business days after we receive and inspect the item. Timing may vary by bank or payment provider.

For detailed information about product exchanges, please refer to our Refund and Return policy page.

• Final sale or clearance items
• Intimates/underwear for hygiene reasons
  
• Item already used

You can track your order through the Tracking page on our website.

We offer a 24-hour cancellation window. To cancel your order within this timeframe, please contact us.

If your order has not arrived within the estimated timeframe plus 5 additional business days, please contact us at info@vivoessentials.com for assistance.