Payment Policy
Accepted Payment Methods
Vivoessentials offers a variety of secure and convenient payment options. We accept the following payment methods:
- Visa
- Mastercard
- American Express (Amex)
- JCB
- PayPal
- Apple Pay
- Google Pay
- Shop Pay
All payments are processed through Shopify Payments, a secure and PCI-DSS-compliant payment gateway.
Payment Processing
- Your payment information is encrypted and processed securely through Shopify’s trusted payment system.
- Vivoessentials does not store, access, or have visibility into your full credit card details at any time.
- You will be charged at the time your order is placed.
- Once payment is successfully completed, you will receive an order confirmation email.
Currency
All prices listed on our website are in USD unless otherwise stated. Your bank or payment provider may apply additional conversion fees if you are purchasing from outside the United States.
Sales Tax
Applicable taxes will be calculated and displayed at checkout based on your shipping address and local tax regulations.
Payment Verification & Fraud Prevention
To protect our customers, Shopify Payments may perform automatic security checks such as:
- Address verification
- Card authentication
- Fraud screening
In certain cases, we may require additional verification (e.g., confirming billing details) before fulfilling an order.
Orders that fail fraud checks may be automatically canceled and refunded.
Declined or Failed Payments
If your payment is declined:
- Please check your card details
- Ensure that your bank has enabled online/international transactions
- Try another payment method such as PayPal, Shop Pay, Apple Pay, or Google Pay
If the issue continues, contact us at info@vivoessentials.com for assistance.
Refunds for Returned or Canceled Orders
Once a refund is issued:
- Funds will be returned to your original payment method
- Processing time varies depending on your bank (typically 3–10 business days)
- You will receive an email confirmation once your refund is processed
Contact Us
For any questions regarding payments or billing, you can reach our customer support team:
Store Name: Vivoessentials
Customer Services Hours: Monday to Friday: 9:00 - 17:00 EST
Customer Support: We strive to respond within respond within 48 Business Hours
Address: 4498 Main St Ste 4 #5334 Amherst, NY 14226, United States
Email: info@vivoessentials.com
Phone: +16469805787
Contact Form: Click Here
