Payment Policy

Accepted Payment Methods

Vivoessentials offers a variety of secure and convenient payment options. We accept the following payment methods:

• Visa
• Mastercard
• American Express (Amex)
• JCB
• PayPal
• Apple Pay
• Google Pay
• Shop Pay

All payments are processed through Shopify Payments, a secure and PCI-DSS-compliant payment gateway.

Payment Processing

• Your payment information is encrypted and processed securely through Shopify’s trusted payment system.
• Vivoessentials does not store, access, or have visibility into your full credit card details at any time.
• You will be charged at the time your order is placed.
• Once payment is successfully completed, you will receive an order confirmation email.

Currency

All prices listed on our website are in USD unless otherwise stated. Your bank or payment provider may apply additional conversion fees if you are purchasing from outside the United States.

Sales Tax

Applicable taxes will be calculated and displayed at checkout based on your shipping address and local tax regulations.

Payment Verification & Fraud Prevention

To protect our customers, Shopify Payments may perform automatic security checks such as:

• Address verification
• Card authentication
• Fraud screening

In certain cases, we may require additional verification (e.g., confirming billing details) before fulfilling an order.

Orders that fail fraud checks may be automatically canceled and refunded.

Declined or Failed Payments

If your payment is declined:

• Please check your card details
• Ensure that your bank has enabled online/international transactions
• Try another payment method such as PayPal, Shop Pay, Apple Pay, or Google Pay

If the issue continues, contact us at info@vivoessentials.com for assistance.

Refunds for Returned or Canceled Orders

Once a refund is issued:

• Funds will be returned to your original payment method
• Refunds are issued within 7 business days after inspection; your bank may take additional time to post the funds.
• You will receive an email confirmation once your refund is processed

Contact Us

For any questions regarding payments or billing, you can reach our customer support team:

Business Information