Shipping policy

Last updated: July 2, 2026

At Vivoessentials, we want you to know exactly what to expect before you
order. Please review the timeframes below, as most items ship from our
international partner warehouses.

Shipping Locations

  • We currently ship to the United States only.

Fulfillment & Delivery Times

  • Items are shipped directly from our overseas suppliers and fulfillment
      partners.
  • Order Cutoff: 5:00 PM (GMT+9). Orders placed after this are processed the
      next business day.
  • Processing & Handling: 1–3 business days (Mon–Fri).
  • Delivery: 10–20 business days after processing.
  • Total Estimated Time: approximately 2–4 weeks.
Please note: Delivery times are estimates and may vary depending on destination, product availability, and seasonal demand.

Shipping Costs

  • FREE standard shipping on all orders.
  • No minimum purchase or promo code required.

Tracking Your Order

  • Once your order ships, you’ll receive an email confirmation with a tracking number.
  • Tracking may take a few days to update after dispatch.
  • Items in the same order may be sent in separate shipments and may not arrive together.

Delays & Limitations

  • We cannot promise delivery by exact dates (holidays, birthdays, or events). For special occasions, we recommend ordering products in advance.
  • Customers are responsible for ensuring shipping information is entered correctly at checkout. We are not liable for delays or losses caused by incorrect addresses.
  • If your order has not arrived within the estimated timeframe plus 5 additional business days, please contact us at info@vivoessentials.com for assistance.

Cancellation Policy

  •  You may cancel within 24 hours of purchase, provided the order has not yet
      been processed for shipping.
  •  To cancel, email info@vivoessentials.com with your order details.
  •  Orders already processed or shipped cannot be cancelled.

Important Notes:

  • Orders already in processing or shipment cannot be cancelled.
  • Custom or personalized items cannot be cancelled once production begins.

Questions or Delivery Issues?

Our team is here to ensure your order arrives safe and sound. If you experience delays, lost packages, or have any concerns, reach out we’re always ready to help.

Business Information

Vivoessentials is owned and operated by ENLAVIE Co., Ltd. (株式会社ENLAVIE), a registered company in Japan.

Registered Company Number: 5020001163293
Business Address: 2-13-8 Hirado, Totsuka, Yokohama, Kanagawa 244-0802, Japan
Customer Support Email: info@vivoessentials.com
Customer Service Hours: Monday to Friday, 9:00 AM – 5:00 PM (GMT+9)
Customer Support Response Time: within 48 business hours
Contact Page: https://vivoessentials.com/pages/contact