Shipping policy

Last updated: Jun 3, 2026

At Vivoessentials, we are dedicated to providing a seamless and enjoyable shopping experience for our customers, including clear and transparent shipping policies. We strive to provide accurate information about shipping, cancellations, and returns so customers know what to expect before making a purchase.

Shipping Locations

  • We currently ship orders within the United States only.

Delivery Times

  • Order Cutoff: 5:00 PM (GMT+9). Orders placed after this time are processed on the next business day.
  • Processing & Handling: 1–2 business days (Mon–Fri).
  • Transit Time: 6–8 business days (Mon–Fri)
  • Estimated Delivery: 7–10 business days.
Please note: Delivery times are estimates and may vary depending on destination, product availability, and seasonal demand.

Shipping Costs

  • FREE Standard Shipping is included on all orders within the U.S.
  • No minimum purchase or promotional code is required.
  • There are no additional shipping fees for any order type.

Tracking Your Order

  • Once your order ships, you’ll receive an email confirmation with a tracking number.
  • Track your order directly on the carrier’s website or via our Order Tracking page.
  • Items in the same order may be sent in separate shipments and may not arrive together.

Delays & Limitations

  • We cannot promise delivery by exact dates (holidays, birthdays, or events). For special occasions, we recommend ordering products in advance.
  • Customers are responsible for ensuring shipping information is entered correctly at checkout. We are not liable for delays or losses caused by incorrect addresses.
  • If your order has not arrived within the estimated timeframe plus 5 additional business days, please contact us at info@vivoessentials.com for assistance.

Cancellation Policy

  • You may cancel an order within 12 hours of purchase, provided it has not yet been processed for shipping.
  • To cancel, email info@vivoessentials.com with your order details.

Important Notes:

  • Orders already in processing or shipment cannot be cancelled.
  • Custom or personalized items cannot be cancelled once production begins.

Questions or Delivery Issues?

Our team is here to ensure your order arrives safe and sound. If you experience delays, lost packages, or have any concerns, reach out we’re always ready to help.

Business Information

Vivoessentials is owned and operated by ENLAVIE Co., Ltd. (株式会社ENLAVIE), a registered company in Japan.

Registered Company Number:
5020001163293

Business Address:
2-13-8 Hirado, Totsuka, Yokohama, Kanagawa 244-0802, Japan

Customer Support Email:
info@vivoessentials.com

Customer Service Hours:
Monday to Friday, 9:00 AM – 5:00 PM (GMT+9)

Customer Support Response Time:
We strive to respond to all inquiries within 48 business hours.

Contact Page:
https://vivoessentials.com/pages/contact